FAQ

Do you do custom orders?

With the growing of my business, I'm sorry to say that I can no longer accept custom orders. 

 

Will you make one of my own crystals into a necklace for me?

This has become extremely difficult due to increase of demand and unfortunately a service I can no longer offer.

 

What material is your chain made of?

All silver and gold chains are made of stainless steel. This means the silver chain will never tarnish, however the gold chain will slowly fade to a silver tone over time.

The bronze chain is made of nickel-free iron that will gradually tarnish with wear.

 

Where do you source your crystals?

All my materials are bought directly from small and local businesses and every crystal is sourced directly from families all over the world. 

 

Are your metal products hypoallergenic?

All silver and gold chains, and earring hooks are made of stainless steel and are considered hypoallergenic.

All wire, bronze chain, and earring hooks are made of nickel-free iron but may not be suitable for those with metal allergies. Please stick to ordering silver and gold jewelry if this is a concern for you, and be advised that the minimal amount of wire on the pendant may irritate sensitive skin.

 

Where is my parcel?

If you received a tracking number for your package, you can look up it's location on the Canada Post or USPS website. (Canada and US only)

If you bought a small item and chose STANDARD shipping, there is no way to know where your package is. This only obtains to smaller packages that have the STANDARD postage option - not to larger boxed parcels that only have EXPEDITED or XPRESS shipping options - which always come with a tracking number.

It is recommended that if you wish to track your small item purchase to purchase the EXPEDITED or XPRESS shipping option at checkout.

 

Did we not answer your question?

Please reach out to us by emailing rubblejewelry@gmail.com